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Standard Chartered Bulk Hiring 2023

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Standard Chartered Bulk Hiring 2023

Company Name
Standard Chartered
Post Name
Social Media -Specialist
Degree BE, BTech, MTech , BSC, M Sc, BCA, MCA& Any Graduates
Branch Any Branches
Batch 2018, 2019, 2020, 2021, 2022, 2023, 2024
Salary  INR 5.8 LPA to 7.2 LPA*
Experience Fresher
Location Chennai

Business

  • Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community.
  • Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.
  • Moderate all user-generated content on social media in line with the moderation policy for each community.
  • Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.
  • Sign up customers for value added services and digital education (as applicable).
  • Tag the social media posts and calls accurately as per internal guidelines and policies.
  • Initiate and strive towards achieving set targets and service standards.
  • Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
  • Participation in operational or technical platform trainings, as needed.
  • Additional duties as assigned.

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