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Standard Chartered Bulk Hiring 2023
| Company Name | Standard Chartered |
| Post Name | Social Media -Specialist |
| Degree | BE, BTech, MTech , BSC, M Sc, BCA, MCA& Any Graduates |
| Branch | Any Branches |
| Batch | 2018, 2019, 2020, 2021, 2022, 2023, 2024 |
| Salary | INR 5.8 LPA to 7.2 LPA* |
| Experience | Fresher |
| Location | Chennai |
Business
- Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community.
- Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.
- Moderate all user-generated content on social media in line with the moderation policy for each community.
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.
- Sign up customers for value added services and digital education (as applicable).
- Tag the social media posts and calls accurately as per internal guidelines and policies.
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Participation in operational or technical platform trainings, as needed.
- Additional duties as assigned.
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