Standard Chartered Bulk Hiring 2023

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Standard Chartered Bulk Hiring 2023

Business

• Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community.
• Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.
• Moderate all user-generated content on social media in line with the moderation policy for each community.
• Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.
• Sign up customers for value added services and digital education (as applicable).
• Tag the social media posts and calls accurately as per internal guidelines and policies.
• Initiate and strive towards achieving set targets and service standards.
• Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
• Participation in operational or technical platform trainings, as needed.
• Additional duties as assigned.

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