Aptean Off Campus Drive 2022 | Customer Success Analyst | BE/B Tech, ME/MTech, MCA, BSc & MSc | 2020,2021 & 2022 Batch

Aptean Off Campus Drive 2022 | Aptean is hiring Customer Success Analyst for the bangalore location. B.E/B.Tech/M.Tech/MCA/BSc/MSc streams candidates are eligible. The 2020/2021/2022 Batch candidates can apply. Aptean Off Campus Drive 2022

Recruitment :

Company :Aptean

 Role: Customer Success Analyst

Experience: Fresher

Qualification: B.E/B.Tech/M.Tech/MCA/BSc/MSc

Batch : 2020/2021/2022 Batch

Job Type: Full Time

Salary: Best In IT Industry

Location: bangalore

Aptean Off Campus Drive 2022

Job Description:

• Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up.
• The goal is to delight customers by providing timely resolution to their technical and application problems.

Work Experience:

• IT related Bachelor’s degree.
• Experience working with multiple stakeholders in problem-solving environment and strong investigation skills required, as a 0-12 months of related experience.

Primary Responsibilities:

• Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
• The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

Skills and Requirements:

• Excellent analytical and investigative skills in terms of approaching a problem.
• Quick to learn product and its functionalities, having an ERP background is an added advantage.
• Good business acumen.
• Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
• Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
• Good logical skills, basic programming knowledge is an added advantage.
• Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
• Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
• Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with Cloud technology basics is an added advantage.
• Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
• Note – This position will require working in US & UK shifts (24/7).