Capgemini SE Off Campus Freshers 2022

Capgemini SE Off Campus Freshers Hiring For Service Desk Associate Position | Apply Now!!!

Company Name: Capgemini

Work Location: Kolkata / Bangalore

Job Profile: Service Desk

Program Name: 3 year Graduate Hiring 2019/2020/2021

Job Function(s): Information Technology

CTC INR 250,000.00 per Annum

Role: Service Desk

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service

Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical

Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Meet customer requirements through first contact resolution

Clarify customer requirements

probe for and confirm understanding of requirements or problem

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy

Should have excellent communication and English speaking skills

Should have good interpersonal skills and ability to perform under pressure

Basic computing skills

Willing to work in a 24/7 environment

Should be open to sign Service Level Agreement

Candidates must have completed any 3 year graduation in 2019, 2020 & 2021

Graduation – 50% & Above

Up to 2year gap is allowed after educational milestone e.g. SSC and HSC

Candidates must be open to relocate to any location and work in night shifts

Candidates must be available to join immediately

Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

Should be open to sign Service Level Agreement

Only shortlisted candidates will be invited for the assessment / selection process

Selection process will be done in virtual mode

Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online