• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Gather client requirements and implement them in Cvent’s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Document all communication with the client in Cvent’s CRM software

• What You Will Need for this Position

  • Excellent communication skills (verbal and written)
  • Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
  • Strong business acumen, ethics and high integrity
  • High comfort level in using online software products
  • Must be articulate, organized, detail-oriented and have ability to multi-task
  • Quick learner, with a positive attitude and ability to work well within a team.

   

• Compensation :

  • MBA and B.Tech -INR 6,53,000 annually (Total CTC )
  • B.Com/BBA/BCA – INR 5,50,000 annually (Total CTC)
  Training and Service Agreement :

  • Service agreement of 2.5 years against a breach clause of 2.8 lacs
  • Training Period: 6 months

   

Interview Process :