Deloitte Recruitment Off Campus 2022 | For Customer Support-Analyst | Apply Now !
Deloitte Recruitment Off Campus 2022 Hiring freshers for As Customer Support-Analyst Any Graduate can apply for this position. The detailed eligibility and application process are given below.
Recruitment :
| Company Name | Deloitte |
| Job Role | Customer Support-Analyst |
| Qualification | Any Graduate |
| Batch | 2018, 19, 20, 21, 22 |
| Salary | Rs.4.8 LPA* ( Expected ) |
| Experience | Freshers ( 0 – 1 years* ) |
| Job Location | Hyderabad |
| Last Date | ASAP |
Responsibilities
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
Requirements
- Any Graduate .
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
About Company
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way.
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