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Genpact Recruitment Drive 2023 | For Associate Web Support

Genpact Recruitment Drive 2023 freshers for Associate Web Support. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.


Genpact Recruitment Drive 2023

Genpact Off Campus Drive 2022
Genpact Off Campus Drive 2022


Essential Education / Qualifications / Experience

  • Minimum requirements:

    The candidate must possess a graduate degree in any stream, except for B.Tech/BE.


  • Preferred requirements:

    The candidate should have effective probing and analyzing/understanding skills, problem-solving skills with a customer-centric approach, demonstrated proficiency in written English with a neutral English accent, and experience in customer support/service.

    They must also have strong attention to detail and working knowledge of Microsoft tools like Word, Excel, and PowerPoint


Job Description:

  • Creating user SSOs (Single Sign-Ons) for various web portals to enable users to access multiple portals using a single set of credentials.
  • On-boarding users on the web portals based on their user account and company entitlements, and taking actions accordingly if the requirements are not met.
  • Coordinating with various teams to rectify user account details in case of data discrepancies related to entitlements, basic company agreement, or entitlements.
  • Handling user queries from internal employees, contractors, external suppliers, and customers related to access, application issues, and common troubleshooting.
  • Escalating user queries to various L2 teams based on the application and coordinating with application owners, product support teams, and product owners to resolve application issues reported by users.
  • Driving and supporting continuous improvement efforts through the LEAN philosophy, which involves identifying and eliminating waste, improving processes, and maximizing customer value.

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