Mphasis Recruitment Drive 2023 | For Technical Support Associate

Mphasis Recruitment Drive 2023 freshers for Technical Support Associate Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

 

Mphasis Recruitment Drive 2023

 

Roles & Responsibilities:

  • The tasks of these Engineers could include one or more of the following:
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
  • Active demonstration of ownership, time management and multitasking of tools
  • Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
  • A+ , N+, MCSA, MCSE Technical certifications would be added advantage

 

Requirements: 

  • Demonstrate a strong commitment to a Customer First culture in all interactions.
  • Proficiency in troubleshooting and resolving Hardware/Networking/OS-related queries over the phone.
  • Provide effective solutions to customers, which might involve recommending products or services to resolve issues.
  • Actively exhibit ownership, effective time management, and the ability to multitask using various tools.
  • Showcase excellent Interpersonal and communication skills, adept at handling objections and customer escalations.
  • Exhibit a sound analytical and logical approach to troubleshoot and resolve Hardware and Software issues.
  • Possess excellent CRM skills, along with proficiency in Email/Chat Etiquettes, highlighting the importance of a Customer First mindset.
  • Additional advantage with A+, N+, MCSA, MCSE Technical certifications.

 

For Regular Off – Campus Job, Updates Join :- Click Here

 

Apply For :- Click Here