Mphasis Recruitment Drive 2023
Roles & Responsibilities:
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
- Demonstrate a strong commitment to a Customer First culture in all interactions.
- Proficiency in troubleshooting and resolving Hardware/Networking/OS-related queries over the phone.
- Provide effective solutions to customers, which might involve recommending products or services to resolve issues.
- Actively exhibit ownership, effective time management, and the ability to multitask using various tools.
- Showcase excellent Interpersonal and communication skills, adept at handling objections and customer escalations.
- Exhibit a sound analytical and logical approach to troubleshoot and resolve Hardware and Software issues.
- Possess excellent CRM skills, along with proficiency in Email/Chat Etiquettes, highlighting the importance of a Customer First mindset.
- Additional advantage with A+, N+, MCSA, MCSE Technical certifications.
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Mphasis is a leading IT solutions provider that offers end-to-end services, including application development, infrastructure management, and business process outsourcing. The company caters to clients across various industries, including banking and financial services, healthcare, insurance, and manufacturing. Mphasis leverages advanced technologies like cloud, analytics, and automation to deliver innovative solutions that drive business transformation for its clients. With a global footprint spanning over 25 countries, the company has a strong presence in North America, Europe, and Asia-Pacific. Mphasis is committed to delivering value to its clients through its customer-centric approach, domain expertise, and agile delivery model.
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