NTT Data Recruitment Drive 2022 | For Service Desk Manager | Apply Now !
NTT Data Recruitment Drive 2022 Hiring freshers for As Service Desk Manager Any Graduate can apply for this position. The detailed eligibility and application process are given below.
|Service Desk Manager
|3.5 to 5.5 LPA
Req ID: 205265
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Service Desk Manager Primary Purpose The primary purpose of the Service Desk Manager is to effectively manage the Service Desk to ensure World Class Service is provided. Lines of Reporting The Service Desk Manager reports directly into the Head of Service Operations. MAIN DUTIES The main duties include: • Contacting the customer to resolve disputes or escalations • Operational oversight and day-to-day management of the Service Desk, • Proactively working with external support functions to ensure the Customer’s ways of working are not impacting NTT DATA productivity • Producing service-level reporting data • Continually driving the implementation of automation and knowledge initiatives to off-load mundane tasks ensure a consistent service approach is delivered across all functions • Working with the Service Delivery to design and execute service delivery strategy across work streams • Deputising for the Service Delivery Manager when required Involvements • Client Facing
• Communication • Reporting and Governance • Third-party Liaison • Request Fulfilment • Incident Management • Major Incident Management • Problem Management • Change Management • Release & Environment Management • Configuration Management • Knowledge Management SKILLS REQUIRED • ITIL qualified • Working understanding of ITIL principles and concepts • Working in a similar role for a managed service provider and off-shore teams • Exemplary written English and time-keeping skills • IT literate with a working understanding of software development, networking, server, storage, security, backup and virtualisation principles and concepts • Strong senior stakeholder management and thought-leadership skills, capable of asking the ‘right’ questions • Previous experience in implementing ITIL processes and obtaining cultural buy-in • Experience in using Remedy (desirable) • Lean SixSigma qualified (desirable)
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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