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SAP Labs Recruitment Drive 2023 | For Associate Solution Support Engineer

SAP Labs Recruitment Drive 2023 freshers for Associate Solution Support Engineer. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.


SAP Labs Recruitment Drive 2023


Job Responsibilities :

As a Support Engineer, your primary responsibility is to provide technical assistance and support to Callidus customers, consultants, and partners.

To ensure customer satisfaction, you will be responsible for triaging incoming case requests received via phone and web and providing timely assistance via phone, chat, or email.

You will also be responsible for verifying the severity of incoming cases and communicating the next steps and ETA for the next communication to the concerned parties.

To diagnose and resolve technical issues, you will research, analyze and troubleshoot customer reported problems related to Callidus products and their layered components such as data transformation tools and report writing tools.

In addition, you will be responsible for providing phone assistance to customers who call in for updates or escalation on their cases.

As a Support Engineer, you are expected to maintain effective relationships with both internal and external customers and proactively communicate client status, concerns, and issues to the appropriate management team.

You will also be responsible for contributing to SalesCloud Community by responding to product forums and posting knowledge-based articles.

To provide accurate and current documentation of issues, you will update the support case tracking system. Moreover, you will coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting, and resolving product defects.

This position may require you to work variable hours, including morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.


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