TCS Recruitment 2022 | Apply Now

TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst of Any Degree Graduate

TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst. Candidates with Any degree – 2018/2019/2020/2021/2022 batch graduates can apply. Selected candidates will be working at Bengaluru location. The detailed eligibility and application process are given below.

Recruitment :

Company Name : TCS

Job Role: Service Desk Analyst

Qualification: Any Degree Graduate

Batch: 2018/2019/2020/2021/2022

Salary: 3.4 LPA (Expected)

Experience: Freshers

Job Location: Bengaluru

Last Date: Apply as soon as possible

 

About the job:

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for:

  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Managing one or more customer service or service desk functions.
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Receives and handles requests for service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Escalates complex or unresolved incidents.
  • During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
  • Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

 

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

 

Apply Before the link Expires Baker Hughes Instrument Recruitment Off Campus For Freshers Recruitment For Automation Engineer .,,,,,

 

Join WhatsApp : Click Here

Join Telegram : Click Here

 

Apply Now Stock Illustrations – 8,032 Apply Now Stock Illustrations, Vectors & Clipart - Dreamstime

Apply Now

 

Job For Fresher

 

📌 Learn JAVA : https://placementkit.in/java-programing-language/

 

Share This Information To Your Friends and Your College Group’s, To Help Them !