TCS is Hiring Off Campus

TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst of Any Degree Graduate

TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst. Candidates with Any degree – 2018/2019/2020/2021/2022 batch graduates can apply. Selected candidates will be working at Bengaluru location. The detailed eligibility and application process are given below.

Recruitment :

Company Name : TCS

Job Role: Service Desk Analyst

Qualification: Any Degree Graduate

Batch: 2018/2019/2020/2021/2022

Salary: 3.4 LPA (Expected)

Experience: Freshers

Job Location: Bengaluru

Last Date: Apply as soon as possible

 

About the job:

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for:

  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Managing one or more customer service or service desk functions.
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Receives and handles requests for service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Escalates complex or unresolved incidents.
  • During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
  • Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

 

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

 

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