Unisys Off Campus Drive 2022 | Service Desk Associate | 2020 and 2021 Batch | Any Engg & Non-Engg Graduates

Unisys Off Campus Drive 2022 | Unisys Service Desk Associate (International Voice Support – Fresher) for the Hyderabad location. any Engineering and Non-Engineering Graduates (2020 and 2021 Batch) candidates can apply for this off campus drive 2022.

Recruitment :

Company Name : Unisys

Job Role : Service Desk Associate

Location : Hyderabad

Experience: Fresher

Education :  B.E/B.Tech /Any Graduates

Batch  : 2021 & 2022 Batch

Salary :  Best in Industry

Education Required:

• A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Requirements:

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight