Unity Recruitment Drive 2023 | For IT Help Desk

Unity Recruitment Drive 2023 freshers for IT Help Desk Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

 

Unity Recruitment Drive 2023

 

Roles & Responsibilities:

  • Receive and respond to customer inquiries via our ticketing system with timely, accurate, and courteous replies.
  • Prioritize, troubleshoot, and solve requests, or when unable to assist, reassign to the relevant team.
  • Identify opportunities for automation.
  • Provide technical support to users by researching and answering questions
  • Improve the IT Knowledge Base by writing and maintaining documentation.

Requirements: 

  • Excellent customer service skills
  • An IT-related degree or relevant professional experience
  • Experience with both macOS and Windows computers
  • Outstanding communication skills, both oral and written, in English
  • Good at adapting to change, delays, and unexpected events
  • Good knowledge of networking and experience with network troubleshooting
  • SaaS administration experience
  • Linux experience

 

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