Wipro Star Hiring 2022

 

Wipro Off Campus 2022 | For Customer Service Representative   | Apply Now

Wipro Off Campus  2022 Hiring freshers for Customer Service Representative   BE/ B.Tech/ Any Graduate  can apply for this position. The detailed eligibility and application process are given below.

Recruitment :

Company Name: Wipro

Job Role: Customer Service Representative

Qualification: B.Com, B.A, BCA, BBA, BHM, BSc & BSc, MBA, BE, and B.Tech

Batch:  Any Batch

Salary: Upto 3.5 LPA

Experience: Fresher

Location: Gurugram

Last Date: ASAP

Job Description

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative

We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements

Roles & Responsibilities:

You bring knowledge & expertise Required Experience

Experience 0- 2 yrs.
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day work week
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client alignment

 

Qualifications:

Education

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience

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