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Wipro Hiring Administrator | Wipro Off Campus Drive 2022

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Wipro Off Campus Hiring 2022

Wipro Hiring Administrator:– Wipro Off Campus Drive 2022 Hiring freshers for Associate – Web Publisher  can apply for this position. The detailed eligibility and application process are given below. (Wipro Hiring Administrator)

 

Recruitment

Company Name Wipro 
Job Role Programmer Analyst Trainee
Qualification Any Graduate
Batch 2018, 19, 20, 21, 22
Salary 6 LPA
 Experience Fresher(0-2 years)
Job Location New Delhi
Last Date ASAP

 

Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

 

  1. Ensure timely response of all the tickets raised by theclient end user

    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

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Perform
    • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
    1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
    2. Installing and configuring software/ hardware requirements based onservice requests
    3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
    • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
    • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
    1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
    2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
    3. Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

 

Apply Before the link Expires Wipro Drive Recruitment Off Campus For Freshers Recruitment For Administrator

 

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