Wipro Recruitment Off Campus 2022 | For  System Engineer | Apply Now !

 

Wipro Recruitment Off Campus 2022 | For  System Engineer | Apply Now !

 

Wipro Recruitment Off Campus 2022 Hiring freshers for As System Engineer  Any Graduate  can apply for this position. The detailed eligibility and application process are given below.

 

Recruitment :

 

Company NameWipro
Job RoleSystem Engineer
QualificationAny Degree
Batch Any Batch
Salary3.5 LPA
ExperienceFreshers
Job LocationHyderabad
Last DateASAP

 

Job Description:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN ,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.

 

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