{"id":1094,"date":"2022-05-23T01:33:31","date_gmt":"2022-05-23T01:33:31","guid":{"rendered":"https:\/\/alljobsinindia.in\/?p=1094"},"modified":"2022-05-23T01:33:31","modified_gmt":"2022-05-23T01:33:31","slug":"wipro-is-hiring-technical-lead","status":"publish","type":"post","link":"https:\/\/alljobsinindia.in\/wipro-is-hiring-technical-lead\/","title":{"rendered":"Wipro is Hiring Technical Lead | Apply Now"},"content":{"rendered":"

Wipro is Hiring Technical Lead For Freshers | B.E\/B.Tech\/MCA\/M.Sc\/Any Graduate\u00a0 | 2021 & 2022 Batch<\/h1>\n

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About Organization:<\/h3>\n

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Wipro is Hiring Technical Lead<\/strong> Western Indian palm refined oil limited was incorporated on 29 December 1945 in Amalner, India, by Mohamed Premji (Father of Azim Premji).<\/p>\n

Recruitment :<\/h2>\n

Company: Wipro<\/p>\n

Role: Technical Lead<\/p>\n

Experience: Freshers\u00a0 \/0-2 years<\/p>\n

Location: Chennai<\/p>\n

Salary: 8.5 LPA ( Expected)<\/p>\n

Qualifications: Any Graduate<\/p>\n

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Job Description:<\/h2>\n

*Review performance dashboard & the scores for the team<\/p>\n

*Support the team in improving performance parameters byproviding technical support & process guidance<\/p>\n

*Record, track, & document all queries received, problem-solving steps taken & total successful & unsuccessful resolutions<\/p>\n

*Ensure standard processes & procedures are followed to resolveall client queries<\/p>\n

*Resolve client queries as per the SLA\u2019 defined in the contract<\/p>\n

*Develop understanding of process\/ product for the team membersto facilitate better client interaction & troubleshooting<\/p>\n

*Document & analyze call logs to spot most occurring trends toprevent future problems<\/p>\n

*Identify red flags & escalate serious client issues to Teamleader in cases of untimely resolution<\/p>\n

*Ensure all product information & disclosures are given toclients before & after the call\/email requests<\/p>\n

*Avoids legal challenges by monitoring compliance with service agreement.<\/p>\n

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\ud83d\udd34Technical Skills:<\/h2>\n
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*Manage & resolve technical roadblocks\/ escalations as per SLA and quality requirements<\/strong>
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*If unable to resolve the issues, timely escalate the issues toTA and SES<\/p>\n<\/div>\n
*Provide product support & resolution to clients by performing question diagnosis while guiding users through step-by-step solutions<\/p>\n<\/div>\n
*Troubleshoot all client queries in a user-friendly, courteous & professional manner<\/p>\n<\/div>\n
*Offer alternative solutions to clients (where appropriate) with the objective of retaining customers\u2019 & clients\u2019 business<\/p>\n<\/div>\n
*Organize ideas &. effectively communicate oral messages appropriate to listeners & situations<\/p>\n<\/div>\n
*Follow up and make scheduled call backs to customers to record feedback & ensure compliance to contract SLA\u2019s
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All Job’s In India<\/a><\/h2>\n

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Join Telegram : Click Here<\/a><\/h3>\n

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Join WhatsApp : Click\u00a0 Here<\/a><\/h3>\n

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\"Apply<\/p>\n

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To Apply <\/strong><\/span>Wipro <\/span>:<\/span> Click here<\/a><\/strong><\/h2>\n

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Share This Information To Your Friends and Your College Group’s, To Help Us !<\/h4>\n

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recent post………..<\/span><\/h2>\n

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Recruitment of Volvo Off Campus Drive 2022 for Engineers | B.E\/B.Tech\/M.E\/M.Tech | Bangalore<\/h2>\n

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Company : Volvo<\/strong><\/p>\n

Job Role<\/strong>\u00a0: Engineers<\/p>\n

Qualification<\/strong>\u00a0: B.E\/B.Tech\/M.E\/M.Tech<\/p>\n

Batch\u00a0<\/strong>: 2020\/2021\/2022<\/p>\n

Experience<\/strong>\u00a0: Freshers<\/p>\n

CTC<\/strong>\u00a0: 7.5 LPA-10 LPA<\/p>\n

Job Location<\/strong>\u00a0: Bangalore<\/p>\n

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Apply\u00a0 For Volvo <\/strong>: Apply Now<\/a><\/h2>\n

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Verizon Off Campus Drive 2022 | B.E\/B.Tech\/M.Tech\/MCA | 2022 Batch | Salary: Rs.5.5 LPA<\/h2>\n

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Company Name: Verizon<\/p>\n

Role: Software Development Engineer<\/p>\n

Location: Hyderabad<\/p>\n

Experience: Freshers<\/p>\n