Concentrix Recruitment Drive 2023 | For Associate, Real Time Management

Concentrix Recruitment Drive 2023 freshers for Associate, Real Time Management Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

 

Concentrix Recruitment Drive 2023

 

Job Title:

Associate, Real Time Management

Job Description

Concentrix is a global business services company that leverages technology to enhance customer engagement and drive business performance. Our mission is to collaborate with forward-thinking executives worldwide, ensuring their businesses are future-proofed and capable of surpassing customer expectations and competition.

Role and Key Responsibilities:

As a Real-Time Associate, you will gain exposure to call center management processes, tools, and applications, while also having visibility within the organization. Your key responsibilities will include:

  • Monitoring programs for Real-Time Adherence, Schedule Adherence, and Workforce Management Functions, while providing Tier-1 helpdesk support for CIS.
  • Utilizing applications such as CMS, IEX, IMDS, WFM Now, and others.
  • Providing input to stakeholders and driving labor management.
  • Interacting with Client Command Centres, Workforce Management Groups, Technology & Network Services Teams.
  • Handling CIS Internal Customers.

 

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