Genpact Recruitment Drive 2023 | For Business Analyst – Warranty Analyst

Genpact Recruitment Drive 2023

Key roles and responsibilities:

• Review and make decisions regarding the payment or denial of claims received.

   

• Supervise and ensure efficient warranty support for both pre- and post-contractual warranty administration and management, including managing terms and conditions of contracts and handling claims.
• Monitor and manage aging claims, regularly following up with end customers/clients to ensure prompt resolution.

   

• Identify the root cause of part failures and determine appropriate credit payments. • Possess a solid understanding of service bulletins.

   

• Maintain key performance indicators (KPIs) related to process efficiency, including turnaround time (TAT) and accuracy.

   

• Assist the IT team in enhancing the warranty portal.
• Foster positive customer relationships through conducting periodic reviews.
• Prepare weekly and quarterly reports on open/closed warranty claims, providing an overview of claim activities and identifying areas for process improvement to minimize delays.

   

• Conduct quality audits for the team.

   

• Take ownership of new initiatives and contribute to data analytics.

Knowledge, skills and attributes

• Bachelor’s or Master’s degree in any discipline.

   

• Strong communication skills and proficiency in MS Excel.

   

• Analytical and problem-solving abilities.

   

• Strong decision-making skills.

   

• Excellent interpersonal skills.
• Prior experience in the aviation industry.
• Strong analytical mindset, reasoning skills, and proactive work approach.
• Ability to work effectively within larger teams and under pressure.

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