Genpact Recruitment Drive 2023 | For Business Analyst – Warranty Analyst

Genpact Recruitment Drive 2023 freshers for Business Analyst – Warranty Analyst Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.


Genpact Recruitment Drive 2023


Key roles and responsibilities:

  • Review and make decisions regarding the payment or denial of claims received.


  • Supervise and ensure efficient warranty support for both pre- and post-contractual warranty administration and management, including managing terms and conditions of contracts and handling claims.
  • Monitor and manage aging claims, regularly following up with end customers/clients to ensure prompt resolution.


  • Identify the root cause of part failures and determine appropriate credit payments. • Possess a solid understanding of service bulletins.


  • Maintain key performance indicators (KPIs) related to process efficiency, including turnaround time (TAT) and accuracy.


  • Assist the IT team in enhancing the warranty portal.
  • Foster positive customer relationships through conducting periodic reviews.
  • Prepare weekly and quarterly reports on open/closed warranty claims, providing an overview of claim activities and identifying areas for process improvement to minimize delays.


  • Conduct quality audits for the team.


  • Take ownership of new initiatives and contribute to data analytics.


Knowledge, skills and attributes

  • Bachelor’s or Master’s degree in any discipline.


  • Strong communication skills and proficiency in MS Excel.


  • Analytical and problem-solving abilities.


  • Strong decision-making skills.


  • Excellent interpersonal skills.
  • Prior experience in the aviation industry.
  • Strong analytical mindset, reasoning skills, and proactive work approach.
  • Ability to work effectively within larger teams and under pressure.


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