Infosys Walk-in For tech & Non tech voice process in Bangalore & Pune Freshers | B.E/B.Tech/MCA/M.Sc | 2021 & 2022 Batch
Greeting from Infosys BPM Ltd.,
Infosys Walk-in For tech & Non tech are hiring for Service desk and Customer Service skill and please walk-in for interview on 19th to 20th May 2022 at Bangalore & Pune locations
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/joblist?companyhiringtype=BPM&countrycode=IN
Recruitment :
Company Name: Infosys
Role: multiple Role
Location: Bangalore/pune
Experience: Freshers /Experience
Qualification: B.E/B.Tech/MCA/M.Sc / Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Interview details
Date: 23rd to 27th May 2022 (Monday to Friday)
Time: 10 AM till 12.30 PM
Bangalore Venue::
Infosys BPM Ltd , Focus Tower
Plot No.25 and 23, Konappana Agrahara Village,
Begur Hobli, Electronics City, Bengaluru, Karnataka 560100
PUNE Venue:
Pune City office Venue::
Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor, Hinjawadi, Pune,
Maharashtra 411057
Things to remember while entering the campus
- Please wear masks, & follow Covid protocols
- Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Qualification:
- CS Roles:: Any graduate with 15years of formal education
- SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Shift and Venue Details:
- Shifts : 24*7
- Experience : 0 to 4 years of Experience
Must have:
Minimum 1 year of international voice calling experience.
Job Description::
- Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client
Pointers to note:
not carry laptops/cameras
Original Government ID card is must for Security Clearance.
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