Infosys is Hiring 2022

Infosys Walk-in For tech & Non tech voice process in Bangalore & Pune Freshers | B.E/B.Tech/MCA/M.Sc | 2021 & 2022 Batch

 

Greeting from Infosys BPM Ltd.,

 

Infosys Walk-in For tech & Non tech  are hiring for Service desk and Customer Service skill and please walk-in for interview on 19th to 20th May 2022 at Bangalore & Pune locations

 

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

 

https://career.infosys.com/joblist?companyhiringtype=BPM&countrycode=IN

 

 

Recruitment :

Company Name: Infosys

Role: multiple Role

Location: Bangalore/pune

Experience: Freshers /Experience

Qualification: B.E/B.Tech/MCA/M.Sc / Any Graduate

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

 

 

Interview details

Date: 23rd to 27th May 2022 (Monday to Friday)

Time: 10 AM till 12.30 PM

 

Bangalore Venue::

Infosys BPM Ltd , Focus Tower

Plot No.25 and 23, Konappana Agrahara Village,

Begur Hobli, Electronics City, Bengaluru, Karnataka 560100

PUNE Venue:

Pune City office Venue::

Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,

Building B1, ground floor, Hinjawadi, Pune,

Maharashtra 411057

 

Things to remember while entering the campus

 

 

  • Please wear masks, & follow Covid protocols
  • Documents to Carry:
  • Carry 2 Copies of print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

 

Qualification:

  • CS Roles:: Any graduate with 15years of formal education
  • SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Shift and Venue Details:

  • Shifts : 24*7
  • Experience : 0 to 4 years of Experience

Must have:

Minimum 1 year of international voice calling experience.

Job Description::

  • Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support
  • Excellent communication skills C1 equivalent proficiency
  • Displays excellent customer service skills and capabilities
  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
  • Provide customer facing bug progress summary using available tools and platforms.
  • Good presentation and client Interfacing skills
  • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
  • Confidently communicates current performance and improvement ideas with client

 

Pointers to note:

not carry laptops/cameras

Original Government ID card is must for Security Clearance.

 

 

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