Wipro is Hiring Technical Lead For Freshers | B.E/B.Tech/MCA/M.Sc/Any Graduate | 2021 & 2022 Batch

About Organization:

Wipro is Hiring Technical Lead Western Indian palm refined oil limited was incorporated on 29 December 1945 in Amalner, India, by Mohamed Premji (Father of Azim Premji).

Recruitment :

Company: Wipro

Role: Technical Lead

Experience: Freshers /0-2 years

Location: Chennai

Salary: 8.5 LPA ( Expected)

Qualifications: Any Graduate

Job Description:

*Review performance dashboard & the scores for the team

*Support the team in improving performance parameters byproviding technical support & process guidance

*Record, track, & document all queries received, problem-solving steps taken & total successful & unsuccessful resolutions

*Ensure standard processes & procedures are followed to resolveall client queries

*Resolve client queries as per the SLA’ defined in the contract

*Develop understanding of process/ product for the team membersto facilitate better client interaction & troubleshooting

*Document & analyze call logs to spot most occurring trends toprevent future problems

*Identify red flags & escalate serious client issues to Teamleader in cases of untimely resolution

*Ensure all product information & disclosures are given toclients before & after the call/email requests

*Avoids legal challenges by monitoring compliance with service agreement.

🔴Technical Skills:

*Manage & resolve technical roadblocks/ escalations as per SLA and quality requirements

*If unable to resolve the issues, timely escalate the issues toTA and SES

*Provide product support & resolution to clients by performing question diagnosis while guiding users through step-by-step solutions

*Troubleshoot all client queries in a user-friendly, courteous & professional manner

*Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ & clients’ business

*Organize ideas &. effectively communicate oral messages appropriate to listeners & situations

*Follow up and make scheduled call backs to customers to record feedback & ensure compliance to contract SLA’s

All Job’s In India

Join Telegram : Click Here

Join WhatsApp : Click Here

To Apply Wipro : Click here

Share This Information To Your Friends and Your College Group’s, To Help Us !

Recruitment of Volvo Off Campus Drive 2022 for Engineers | B.E/B.Tech/M.E/M.Tech | Bangalore

Company : Volvo

Job Role : Engineers

Qualification : B.E/B.Tech/M.E/M.Tech

Batch : 2020/2021/2022

Experience : Freshers

CTC : 7.5 LPA-10 LPA

Job Location : Bangalore

Apply For Volvo : Apply Now

Verizon Off Campus Drive 2022 | B.E/B.Tech/M.Tech/MCA | 2022 Batch | Salary: Rs.5.5 LPA

Company Name: Verizon

Role: Software Development Engineer

Location: Hyderabad

Experience: Freshers

Qualification: B.E/B.Tech/M.Tech/MCA

Batch: 2022

Job Type: Full Time

Salary: Rs.5.5 LPA

Apply For Verizon : Apply Now

Replicon Off Campus Drive 2022 For QA Engineer | Apply Now

company Name : Replicon

Job Role: QA Engineer

Qualification: BE / B.Tech / MCA / MSc / MTech (CS/IT/IS)

Batch: 2021/2022

Experience: Freshers

Salary: 6 LPA

Job Location: Bengaluru

Test Date: Test Is Live

Wipro is Hiring Technical Lead | Apply Now