Wipro Star Hiring 2022

Wipro is Hiring Technical Lead For Freshers | B.E/B.Tech/MCA/M.Sc/Any Graduate  | 2021 & 2022 Batch

 

About Organization:

 

Wipro is Hiring Technical Lead Western Indian palm refined oil limited was incorporated on 29 December 1945 in Amalner, India, by Mohamed Premji (Father of Azim Premji).

Recruitment :

Company: Wipro

Role: Technical Lead

Experience: Freshers  /0-2 years

Location: Chennai

Salary: 8.5 LPA ( Expected)

Qualifications: Any Graduate

 

Job Description:

*Review performance dashboard & the scores for the team

*Support the team in improving performance parameters byproviding technical support & process guidance

*Record, track, & document all queries received, problem-solving steps taken & total successful & unsuccessful resolutions

*Ensure standard processes & procedures are followed to resolveall client queries

*Resolve client queries as per the SLA’ defined in the contract

*Develop understanding of process/ product for the team membersto facilitate better client interaction & troubleshooting

*Document & analyze call logs to spot most occurring trends toprevent future problems

*Identify red flags & escalate serious client issues to Teamleader in cases of untimely resolution

*Ensure all product information & disclosures are given toclients before & after the call/email requests

*Avoids legal challenges by monitoring compliance with service agreement.

 

🔴Technical Skills:

 
 

*Manage & resolve technical roadblocks/ escalations as per SLA and quality requirements

*If unable to resolve the issues, timely escalate the issues toTA and SES

*Provide product support & resolution to clients by performing question diagnosis while guiding users through step-by-step solutions

*Troubleshoot all client queries in a user-friendly, courteous & professional manner

*Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ & clients’ business

*Organize ideas &. effectively communicate oral messages appropriate to listeners & situations

*Follow up and make scheduled call backs to customers to record feedback & ensure compliance to contract SLA’s
 

 

 

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