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PhonePe Recruitment For Advisor Role | Apply Now

 

PhonePe is Hiring Freshers 2022  For Advisor Role from Any Graduate – 2017 / 18/2019/2020/2021/2022 batch graduates at Bengaluru. The detailed eligibility and application process are given below.

 

 

Recruitment :

Company Name : PhonePe

Job Role: Advisor Role

Qualification: Any Graduate

Batch: 2017 / 18/ 2019/ 2020/ 2021/ 2022

Experience: Freshers (0 – 2 year*)

Salary: INR 6 LPA (Expected)

Job Location: Bengaluru

 

 

Requirement:

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory
  • 0 – 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred

 

Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

 

Job Description:

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

 

 About Company:

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments.

 

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