Standard Chartered Recruitment Drive 2024
Job Description
The Role Responsibilities
Strategy
To handle customer social media posts, calls and issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.
People and Talent
- Ability to write, think and work quickly without losing focus.
- Maintain the highest level of professionalism while managing sensitive issues.
- Demonstrate personal ownership and accountability.
- Show empathy while providing thoughtful and prompt resolutions.
- Initiate and strive towards achieving set targets and service standards.
For Regular Off – Campus Job, Updates Join :- Click Here
Business
- Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community.
- Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.
- Moderate all user-generated content on social media in line with the moderation policy for each community.
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.
- Sign up customers for value added services and digital education (as applicable).
- Tag the social media posts and calls accurately as per internal guidelines and policies.
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Participation in operational or technical platform trainings, as needed.
- Additional duties as assigned.
Apply For :- Click Here