Sutherland Recruitment Drive 2023
Job Description
- Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Preferred Qualification, Skills and Capabilities :
- HSC or Any Graduation
- All your information will be kept confidential according to EEO guidelines.
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Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
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