Wipro Recruitment Drive 2023
Job Description
Graduate
Desktop T/S skills
Basic Network T/S Skills
Responsibilities
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
- Troubleshooting desktop / laptop OS issues
- Need to do Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
- Installation/re-installation/configuration / Troubleshooting of software/applications
- To do Installation / configuration / Troubleshooting of e-mail client
- Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
- Install approved patches onto desktops / laptops which have failed automatic update
- Remove virus from respective desktop / laptop
- Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
- OS builds from approved image
- Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
- Ability to quickly analyze & diagnose technical problems
- Problem determination and resolution within SLA’s
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willing to Work on Shifts based on the projects need
- Desktop/phone setup for projects.
- Reducing repetitive calls.
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About us
Wipro is a leading multinational company based in India that provides IT services, consulting, and business process services. Founded in 1945, Wipro has grown to become a global organization with a presence in over 50 countries. With a focus on digital transformation and innovation, Wipro has helped numerous clients across various industries to improve their business operations, enhance customer experience, and drive growth. The company is known for its commitment to sustainability and social responsibility, and has received numerous awards and recognition for its contributions to the community and the environment.
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